Tru by Hilton Amarillo West

Breakfast was ok. The bacon seemed too soft. it was kinda gross. The eggs were hotel eggs. the sausage was watery??? The best part was the coffee and pancake machine. That was enough for me but after 5 days, It would have been nice for some crispy bacon and sausage. The staff was excellent. Blake was very helpful and kind and his service made the trip. I traveled with 7 grandkids and he eased my mind letting me know they were free to play the games, play pool etc. I was thankful for him since we were there to lay my mom to rest for her celebration of life.

I enjoy staying in the Tru hotels when I can find a good deal, they're slightly above my budget in general. I love the vibrant colors and the seating arrangements in the lobby; the city mural on the wall; availability of different coffees, drinks, and snacks; cleanliness; and comfort.

We stayed here on 8/25/23 and on 9/7/23. Both times Blake at the front desk provided exceptional customer service. He was very accommodating with our room selection and parking. We were pulling a trailer with offroad vehicles and were concerned about overnight parking in an area that was secured. He assured us security would be making rounds and was able to put us in a room where we could see our vehicles. He also offered to help us with our luggage. He is an exceptional young man who seemed to enjoy his job. He was very courteous and pleasant and made a very good impression. I did consider booking with Hyatt Place, but their breakfast (at Hyatt in Utah) was lacking and they only had half and half or milk at the coffee bar. Blake and your breakfast buffet were deciding factors.

Loved the different choices for breakfast that was offered. The layout was great, staff always replenished anything that was low. It was in a great place to enjoy and relax while having our breakfast.

Easy check in/out. Breakfast is included and offers a variety of items.